Sierra - Strategist, Agent Development
Requirements
• Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity. • Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents. • Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products. • Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents. • Foundational Expertise: • Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise. • MBA or comparable experience at the intersection of technology and operations is a strong plus. • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. • Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. • Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
Responsibilities
• As an Agent Strategist, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. • Own the Agent Development Life Cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. • Own the • Agent Development Life Cycle • Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. • Be the trusted strategic advisor to enterprise leaders. • Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. • Partner with the customer's working teams day to day. • Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. • Directly impact product. • Example projects • Example projects • These are the kinds of projects that strategists on our team have worked on recently: • Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. • Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. • Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog for examples. • Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. • Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome week over week.
Benefits
• Equity options mentioned as part of the compensation package • Paid Time Off (PTO) is included with benefits such as medical and dental insurance coverage for employees and their families. Additionally, there are life insurance policies in place that provide a benefit to dependents upon an employee's death while on duty or commuting using company equipment. Disability income replacement options through short-term disability (STD) and long-term disability (LTD) plans offer partial wage continuation for eligible employees who are unable to work due to illness, injury, or pregnancy complications • Insurance coverage includes medical, dental, vision care, life insurance policies benefiting dependents in case of employee death while on duty or commuting using company equipment. Disability income replacement options through STD and LTD plans offer partial wage continuation for eligible employees who are unable to work due to illness, injury, or pregnancy complications • Perks include a comprehensive health insurance plan with medical, dental, vision care coverage; life insurance policies benefiting dependents in case of employee death while on duty or commuting using company equipment. Disability income replacement options through STD and LTD plans offer partial wage continuation for eligible employees who are unable to work due to illness, injury, or pregnancy complications • Remote work opportunities available as needed by the employee's role
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