airops - Engineering Manager, Integrations
Requirements
• 2+ years managing a technical or technical-adjacent team, with evidence of leveling up junior members into senior operators • Hands-on with integration craft: REST APIs, webhooks, OAuth, common iPaaS and middleware patterns. You can read code, hold your own in design discussions, and tell a customer config problem from a product bug fast • You have built systems that compound team throughput before — tooling, templates, runbooks — and you can point at the before and after • Comfort in both engineering reviews and partner conversations. You move from a technical escalation with a partner to a feasibility call with Sales without changing register • Capacity-planning instincts: you know what the team can hold, what it should not commit to, and how to say no in a way that keeps the relationship intact • Ownership mentality: scope does not constrain you, outcomes do • Familiarity with one or more integration ecosystems: CRM, marketing automation, data warehouse, or vertical SaaS • Partnership or BD experience, or having owned a P&L or budget line • Experience standing up an on-call or rotation model for a growing integration portfolio • OUR GUIDING PRINCIPLES • 1. Extreme Ownership • 3. Curiosity and Play • 4. Make Our Customers Heroes • 5. Respectful Candor
Responsibilities
• Run the Integration Specialist team: you set the bar, run the 1:1s, build the leveling rubric, and stand behind every commit the team makes. People grow here or you change something • Team throughput as a real metric: you forecast capacity, manage queue depth, and drive integrations-per-specialist-per-quarter up quarter after quarter. The systems that get you there (tooling, templates, SOPs) are yours to build • Integration delivery end to end: scoping, build, QA, handoff. You translate customer and partner needs into clean technical scope and represent integration realities — rate limits, deprecation risk, partner constraints — in every design review • The integration portfolio as an ongoing business asset: usage, error rates, partner SLAs, incident response. You make the maintenance, deprecation, and version-upgrade calls with a clear cost/benefit view, not by default • Partner relationships that matter: top integration partners run through you. Technical escalations, co-build conversations, co-marketing — you are the credible point of contact and you bring opportunities back for the commercial team to act on • Integration-led deals with Sales, CS, and Product: feasibility calls, contract language, rollout, retention. When integrations are the thing standing between us and a deal, you are in the room and you have a point of view
Benefits
• AirOps customers don't live in our product. They live in their CMS, their CRM, their data warehouse, their marketing stack. The integration surface is how we show up there — and as we scale from a tool teams try to a layer they depend on, that surface has to land fast, run clean, and open commercial doors at the same time. • We have an Integration Specialist team running this work today. They need a leader who can move on three fronts at once: develop a team into scaled operators, raise per-person throughput through better systems and tooling, and represent integrations credibly to partners on one side and engineering on the other. • This is a player/coach role. You will not be heads-down coding, but you will be deep enough in the craft to scope feasibility, pressure-test a design, and tell a customer config issue from a product bug at a glance. If you want a seat where engineering rigor, team building, and commercial instinct all matter on the same Tuesday, this is it. • Equity in a fast-growing startup • Competitive benefits package tailored to your location • Flexible time off policy • Parental Leave • A fun-loving and (just a bit) nerdy team that loves to move fast!
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