e-source - Business Systems & Integrations Manager

• Document and maintain authoritative knowledge of core enterprise system data flows, integration points, and dependencies across Salesforce, Jira/Tempo, SPP, NetSuite, and Marketo • Maintain a current architecture map of the lead-to-invoice workflow, including data ownership, system-of-record decisions, and known failure modes • Establish governance and change-control practices for system and integration changes • Direct internal resources and external vendors to execute system configurations, customizations, and integration builds across the core stack • Guide integration design and middleware decisions (APIs, iPaaS, point-to-point) with an eye toward maintainability and scale • Ensure quality, testing rigor, and clear documentation for every change • Lead projects for new integrations supporting new or evolving business processes, as well as material changes to existing ones • Drive prioritization, scoping, resourcing, and delivery against business commitments • Communicate status, risk, and trade-offs clearly to executive stakeholders • Partner with Sales, Marketing, Finance, Delivery, PMO, and Operations leaders to understand workflows and identify opportunities for automation and efficiency • Translate business requirements into pragmatic system designs and automations • Drive change management and adoption for new capabilities • Partner with the VP of AI and Emerging Technology to identify, pilot, and scale AI-powered features within the business application stack, including AI-assisted sales operations, finance operations, and agentic workflows • You're likely a great fit if you: • Partner naturally with business leaders and translate fluently between business and technology • Bring strong judgment to scope, sequencing, and trade-off decisions when priorities and timelines shift across multiple systems • Communicate clearly with executive stakeholders and technical teams, and prefer plain language over jargon • Care about documentation, governance, and the long-term maintainability of what you build • Move comfortably between architecture, project leadership, and hands-on configuration work • And even better if you: • Have hands-on experience with iPaaS tools such as Celigo or MuleSoft • Have worked in a professional services, consulting, or other multi-stakeholder environment • Have applied AI tools to enterprise SaaS workflows in sales, finance, or operations • Experience and Skills to Qualify Include: • A minimum of 10 years of progressive experience in enterprise business systems, including three or more years in a leadership role • Deep hands-on knowledge of NetSuite • Strong working knowledge of Salesforce, Marketo, and PSA tools such as SPP and Jira/Tempo • Demonstrated experience designing and managing integrations across CRM, ERP, marketing automation, and PSA platforms • Proven track record managing vendors, implementation partners, and cross-functional projects • Working familiarity with AI applications in enterprise SaaS environments • Excellent communication and executive stakeholder management skills • Bachelor's degree in computer science, management information systems, business, or an equivalent body of professional experience