Watershed - GTM operations, sustainability advisory & services
Requirements
• 5-7 years in management consulting and/or strategy and operations at a high-growth B2B SaaS company, with a track record of owning complex workstreams end-to-end. Experience operating or scaling a professional services or delivery organization is a plus. • Proven success driving operational excellence; you've built repeatable systems from design through implementation and optimization, and you hold strong opinions about what best-in-class operations looks like. • Expert-level modeling and data analysis; you've used data to generate insights across a broad range of business problems and can explain what the numbers mean to any audience. • AI is already embedded in how you work, and you have a point of view on where it changes how operations teams run. Experience with Claude Code, Cursor, or similar tools is a strong plus. • You're hands-on with Salesforce, SQL, and BI tools like Sigma or Looker, and you build your own systems while knowing when to bring in engineering for the bigger lifts. • High ownership and a bias to action; you bring structure to ambiguity, translate strategic objectives into executable plans, sweat the details, and are tenacious about getting to the bottom of things. • Excellent communication and stakeholder management skills; you can influence without direct authority and keep multiple priorities aligned across busy cross-functional partners. • Must be willing to work from an office 4 days per week (except for remote roles) • What’s the interview process like? • It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. • What if I need accommodations for my interview? • At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Responsibilities
• Build the staffing, capacity, and forecasting models that turn business data into clear resourcing recommendations and inform budgeting and staffing decisions across services and advisory. • Own the dashboards, models, and reporting infrastructure that track the health of the services business, surfacing problems and strategic takeaways and giving leadership real-time visibility into utilization, capacity, and delivery quality. • Ship AI-first operational workflows and internal tooling that change how the team plans, staffs, and delivers day-to-day, turning manual processes into systems that scale. • Run the operating cadence - weekly capacity and resource reviews, customer assignments, and workload management - to keep cross-team execution on track. • Design and improve the delivery processes behind a high-quality, repeatable services operation, identifying opportunities, developing hypotheses, and executing tightly scoped projects end-to-end. • Drive the strategic planning process - OKR setting, business reviews, and long-range planning - and lead complex, multi-workstream initiatives from conception through implementation to shape investment priorities and roadmaps. • Partner with Services leadership to drive the key decisions, hold teams accountable to their targets, and keep the organization delivering against its KPIs and the services mission.
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