NICE - CX Outbound Solution Engineer

Remote - USA2mo ago

Remote Mid NA Data Analytics Solutions Engineer Coaching CRM Management

Requirements

• CCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. • CCaaS Platforms • AI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching). • AI/ML Awareness • Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms. • Solution Architecture • Communication: Skilled in translating technical and regulatory concepts for diverse stakeholders. • Communication • Ethical AI Awareness: Understands responsible AI use in outbound contexts, including consent and fairness. • Ethical AI Awareness • You will have an advantage if you also have: • Bachelor’s or Master’s in Computer Science, Data Science, or related field. • At least 2 years in a technical pre-sales or outbound contact center. • Experience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements.

Benefits

• Requisition ID: 10585Reporting into: Director of PresalesRole Type: Individual Contributor • Requisition ID: • Reporting into: • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.