includedhealth - Technical Support Advocate I

• High school diploma or equivalent • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services • Prior experience in tech support, desktop support, or a similar role. • Good written and verbal communication and ability to type 50+ WPM • Proficiency with Mac OS, and Windows • Understanding and familiarity with cloud based platforms: Google GSuite, Box, Jira, Salesforce, AWS, Atlassian tools • Strong prioritization skills to ensure the highest levels of support to the business and each user • Effective communication skills with the ability to translate technical terminology to simple terms • Ability to think critically and conduct root-cause analysis • Experience working in a fast-paced, ambiguous, and technical environment • Must be able to conduct video meetings • Terrific deskside manner; and an ability to support users • Extensive experience working with different operating systems including Windows and Mac OS • Understanding and familiarity with cloud based platforms: Google GSuite, Box, Jira, Salesforce, and AWS. • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required. • Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices).