Udacity - On-Call Maintenance Specialist, School of Cloud - Contract Role (India)
Requirements
• A qualified candidate will have: • Strong understanding of popular services in two of the following clouds - AWS, Azure, or GCP. • Familiar with services like compute, database, networking, storage, backup, container, and Kubernetes. • Familiar with any one CICD tool, preferably CircleCI or Github Actions. • Familiarity with containerization technologies (Docker) • Must have at least 2 years of software development experience, preferably in Javascript (any framework) or Python. • Experience working with version control systems (Git/GitHub) • Ability to debug and update Python-based exercises and projects. • Strong troubleshooting skills to resolve student-reported issues efficiently. • Excellent written communication skills for documenting changes and providing clear instructions • Ability to write world-class instructional artifacts, such as technical documentation, just like the official documents from AWS, Microsoft Azure, or GCP. • Strong attention to detail with a student-first mindset. • Architect-level certification is a plus
Responsibilities
• Analyze course performance metrics to identify content requiring updates • Review student feedback at scale to prioritize actionable improvements • Bug-fixes: Address student-reported issues by updating or enhancing existing course materials. This includes: • Update classroom instructions to reflect the latest cloud service features and UI changes (AWS console, Azure portal, GCP console) • Updating the (Python/NodeJS) code and outdated dependencies in the exercises and project starter code. • Enhancements: Update the course content to the latest tools and technologies. This will include updating the text, screenshots, instructions, tutorials, exercises, and the project. • Update Udacity Workspaces: • Installing the updated Python packages in the existing workspaces • Updating the exercises and project starter code to support newer programming environments (e.g., upgrade from Python 3.6 to Python 3.12) • Test the Cloud Labs • Verify whether the necessary cloud services required for all exercises in the course are enabled in the cloud labs. • Troubleshooting student access issues and permission-related problems in federated cloud accounts (AWS, Azure, and GCP)
Benefits
• Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation. • location, role, skill set, and level of experience • Equal Opportunity • We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. • Accenture Equal Opportunity Statement • Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women. • Important Notes • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. • Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. • Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. • Udacity's Values • Obsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist • Udacity's Terms of Use and Privacy Policy • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. • Udacity's Values • Udacity's Values • Obsess over Outcomes • Take the Lead - Embrace Curiosity - Celebrate the Assist
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