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Jobs(26,991)/Technical Support Specialist Role(114)/Fresh Prints (14) - Technical Success Specialist, (Full-time, Remote)
Fresh Prints

Fresh Prints - Technical Success Specialist, (Full-time, Remote)

Remote - India, The Philippines (Remote)1w ago
RemoteAPACTechnical Support SpecialistImplementation ManagerPythonReportingmacOSJavaScriptCustomer SuccessDocumentationDatadog

Requirements

• Strong troubleshooting and deductive reasoning • Highly organized and methodical • Comfortable in a customer-facing role • Knowledgeable in networking, firewall, and VPN • Clear and concise verbal and written communications • Great rapport-building skills • Ability to contribute and adapt to evolving support procedures • Very comfortable in Windows (10+) and MacOS environments • Knowledge or experience related to CCaaS or VoIP softphone applications highly desired, but not required • Experience writing, reading, or editing common coding languages a plus (Python, JSON, etc.) • Experience writing, reading, or editing code in a web environment a plus (HTML, CSS, JavaScript, etc.) • Experience with DataDog highly desired, but not required

Responsibilities

• Investigate and resolve customer inquiries regarding Balto products and services • Interact with customers through email and video conferencing • Collaborate cross-functionally with Customer Success Managers, Implementation Managers, and the Sales Team to handle a variety of post-sales service functions • Investigate reported technical issues to discover root causes and find solutions • Provide ongoing support to customers for technical issues, including talking customers through a series of actions to resolve a problem, and then following up to ensure the problem is resolved • Log all calls and support requests • Technical documentation development for both internal and external audiences • Help make our integrations successful: • Troubleshoot complex integration issues • Conduct post-live integration checks during low implementation manager bandwidth periods

Benefits

• A robust vacation and PTO schedule • You will be working in the US shift timings

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