you-health - Clinical Educator (NP)
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• NP licensure and board certification required and in good standing • 3–5+ years of direct patient care experience, including diagnosing, prescribing, and establishing treatment plans • 3–5+ years of experience in clinical education, provider coaching or mentoring, clinical quality improvement, or clinical operations • Strong understanding of clinical quality standards, chart audit processes, and performance coaching • Demonstrated ability to use data to inform coaching, identify trends, and drive improvement initiatives • Experience collaborating cross-functionally with clinical and non-clinical stakeholders (e.g., Product, Training, Ops) • Excellent communication, facilitation, and documentation skills • Ability to thrive in a fast-paced, mission-driven, and rapidly evolving telehealth environment • Bonus: Current or prior certification as an Advanced Education Specialist • Bonus: Prior experience providing care on the Hims & Hers platform or other telehealth platforms • Bonus: Experience treating patients across key domains including weight management, hair loss, sexual health, hormone replacement therapy (HRT), and testosterone support • You Health Medical Groups considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • You Health Medical Groups is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. You Health gives consideration to all qualified applicants without regard to any protected status, including disability. • To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.
Responsibilities
• In addition to direct coaching, Clinical Educators proactively identify trends and risks to patient safety and quality KPIs, while identifying opportunities to improve provider training, operational processes, and workflows. They also work to scale manual processes (such as automating coaching interventions or standardizing provider guidance) to keep pace with provider growth alongside Hims & Hers. Clinical Educators collaborate closely with Clinical Leadership, Training & Content, and other cross-functional partners to enhance education programs, strengthen clinical quality, and optimize the overall provider experience. • PROVIDER COACHING & CLINICAL GUIDANCE • Serve as the primary clinical resource for providers by responding to inquiries and providing guidance on protocol interpretation, platform/EMR workflows, documentation standards, and clinical decision-making. • Provide coaching to reinforce adherence to clinical standards, protocols, and quality expectations, supporting providers in standard and moderately complex scenarios. • Work closely with providers requiring additional support due to quality trends or low QA scores, offering targeted, actionable coaching. • Connect with Subject Matter Experts (SMEs) when necessary for further clinical guidance • ONBOARDING & TRAINING • Conduct live training and shadowing sessions for newly onboarded providers, ensuring they ramp efficiently and understand quality expectations early in their tenure. • Periodically practice on the platform as a provider to maintain firsthand familiarity with workflows and the EMR, using this experience to enhance coaching, training, and operational insights. • QUALITY & RISK MANAGEMENT • Proactively identify trends, clinical risks, documentation issues, or protocol adherence concerns and escalate as appropriate. • Support initiatives to improve provider quality and mitigate risks to patient safety. • CONTINUOUS IMPROVEMENT & OPERATIONAL INSIGHT • Synthesize trends from provider questions, operational challenges, and recurring issues to identify opportunities and implement scalable solutions—such as improved education materials, coaching automations, and workflow enhancements—to optimize provider support and efficiency. • Take ownership of discrete initiatives, service lines, resources, or playbooks within the Clinical Education function. • CROSS-FUNCTIONAL COLLABORATION • Serve as a trusted internal resource on clinical workflows, provider experience, and protocol application. • Partner with Training & Content and other teams to enhance provider education programs and materials. • Represent the Clinical Education team in cross-functional projects and discussions, providing feedback on workflow challenges, protocol clarity, and opportunities to improve the provider experience.
Benefits
• The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant. • Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. • Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Candidate Information • LinkedIn Profile URL • If you don't have a LinkedIn profile, please write NA • or drag and drop here • In which states are you Licensed? • Recruiting Privacy Policy • Submit Application • You Health may use Artificial Intelligence with this application. Learn more.
Similar Jobs
No credit card. Takes 10 seconds.