metaview - Engagement Manager, SMB

• Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value. • Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features. • Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach. • Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed. • Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users. • Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging. • 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar. • A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier. • You get energised by meeting new people and spread that energy to them through your approach. • A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting. • You understand what it's like to be in a revenue-driving position - you know the pressures, the pace, and what it takes to hit targets. • A love for experimenting and trying new ideas without fear of iterating and failing. • Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too. • Sharp, systematic, resilient, and motivated to win.