metaview - Engagement Manager, SMB
Requirements
• Anywhere from 1-4 years post-academics, with some experience in one of the following: consulting, Customer-Success, or advisory; an ops, growth, GTM, analyst, chief-of-staff, or product-adjacent role at a software or AI company; or a junior role at a strong company with clear upward trajectory. • An appetite for the commercial side. You don't need to have owned a retention number yet, but you should want to, and be able to show you've been close to revenue, targets, or customers whose spend depended on your work. • Genuine, hands-on AI engagement. Shipped projects are the strongest signal, but hackathons, coursework, prompt-engineering work, published writing, or time at an AI-native company all count. What matters is that it's real. • Strong academic record or evidence of passions/extracurricular excellence. • Evidence of guiding customers or stakeholders (can be internal) through onboarding, rollout, or a change in how they work. Stakeholder management in consulting counts. • You're good in the room. You can run a session with an experienced operator, disagree with them, and have it land well. • Real product instinct. You have opinions about the tools you use and have got deep into at least one of them.
Responsibilities
• Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value. • Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features. • Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach. • Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed. • Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users. • Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging. • 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar. • A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier. • You get energised by meeting new people and spread that energy to them through your approach. • A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting. • You understand what it's like to be in a revenue-driving position - you know the pressures, the pace, and what it takes to hit targets. • A love for experimenting and trying new ideas without fear of iterating and failing. • Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too. • Sharp, systematic, resilient, and motivated to win.
Benefits
• An environment that fosters cohesion, collaboration, and performance with transparency at the heart of what we do and how we communicate. • Supreme rate-of-learning as we re-orient how the world works with AI. • High compensation, through cash and equity. • Unlimited AI - Unlimited access to ChatGPT, Claude, Cursor, and any other AI tools you need to move faster. • Build your own toolkit - We'll provide the latest hardware, software, and equipment you need to do your best work. • Ramp card for success - a company card to invest in the things that help you succeed: • Lunches and coffees with interesting people • Event attendance • Professional development • Books and learning resources
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