Webflow - Customer Success Manager - Pacific Time
Requirements
• 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment. • Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes. • Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving. • Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably. • Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools. • Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR. • You’ll thrive as a Customer Success Manager if you: • Take a consultative approach and ask thoughtful questions, learn quickly, and enjoy helping customers solve real problems. • Communicate clearly and confidently, especially when explaining technical concepts or guiding a customer through next steps. • Are willing to dive into a technical product and learn how to support customers across a range of web and workflow use cases. • Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact • Our Core Behaviors: • Build lasting customer trust. We build trust by taking action that puts customer trust first. • Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. • Reinvent ourselves. We don't just improve what exists, we imagine what's possible. • Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.
Benefits
• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. • Ownership in what you help build. • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. • Health coverage that actually covers you. • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. • Support for every stage of family life • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. • Time off that’s actually off. • Wellness for the whole you. Access to mental health resources, therapy and coaching. • Wellness for the whole you. • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. • Invest in your future. • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts. • Monthly stipends that flex with your life. • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. • Bonus for building together. • Remote, together • Remote, together
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