AppDirect - Operations Success Manager (IT Logistics)

• 3–5+ years in operations, supply chain, or inventory management in a tech or B2B environment; • Experience managing end-to-end fulfillment and returns operations; global scope is a plus; • Strong data analysis skills—comfortable pulling and interpreting operational metrics; • Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira); • Clear written and verbal communication skills, needed to align internal stakeholders and external clients across a fully remote, global team; • Problem-solving mindset with a proactive approach to root cause analysis, essential for resolving recurring operational issues before they reach customers.