Camunda - Customer Experience Manager

• Location • Department • Customer SuccessScaled Success • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please Note: we have set up limits for applications for this role. The following limits apply to applications for all jobs: • Candidates may not apply more than 2 times in any 30 day span for any job • Candidates may not re-apply to the same role within 60 days if not presented with an offer • or drag and drop here • If your town/village does not show up, please select the nearest city • I am a citizen / permanent resident of the country where I plan to live & work from. • I have a work visa in the country where I plan to live & work from. • I require sponsorship / employer support from Camunda in the country where I plan to live & work from. • Please include your local currency, and a range of minimum to maximum • currency • minimum to maximum • If you have not spoken to anyone at Camunda, please leave this field blank • please leave this field blank • I have no experience in B2B SaaS in these types of roles. • have less than 3 years of experience in B2B SaaS in these types of roles. • I have 3–4 years of experience in B2B SaaS in these types of roles. • I have 5+ years of experience in B2B SaaS in these types of roles. • I have not worked with a customer-facing knowledge base, help center, or success portal • I have only contributed a few articles or updates, but have not been responsible for structure, navigation, or overall quality. • I have been one of the primary owners of a customer-facing knowledge base/help center for 1–2 years, handling content updates and basic structure/navigation. • I have been a main owner for 3+ years, responsible for content strategy, structure, navigation, and ongoing quality control of a customer-facing knowledge base/help center. • I rarely use data or dashboards and generally make decisions without them. • I review dashboards occasionally but usually rely on others to interpret the data for me. • I regularly use dashboards to track customer behavior and program performance and use those insights to adjust my work. • I not only use dashboards regularly but also partner with operations/analytics teams to define metrics, segment customers, and iterate on programs based on data. • I have not written customer-facing copy as a core part of my role. • I occasionally review or lightly edit customer-facing copy written by others, but I am not the main author. • I regularly write customer-facing copy (emails, in-app messages, portal content) and am responsible for making complex topics simple, clear, and actionable. • I lead or co-lead the strategy and creation of customer-facing copy for multi-step or lifecycle programs (e.g., onboarding, adoption, renewal) across multiple channels. • I understand and consent that Camunda may transfer my application data to Ashby who will store my application data on Camunda’s behalf in the US (consent in accord with Art. 49 I a GDPR). The US data protection laws and standards differ from the EU laws. Camunda has therefore established mechanisms to protect personal data in agreements with Ashby such as the standard contractual clauses of the EU Commission. Camunda’s Applicant Privacy Policy is available for more information as well as Ashby’s Privacy Policy and Terms for AI Features. • The Applicant can withdraw the application, the consent to store their personal data or ask to update their data at any time by contacting Camunda via our Applicant Privacy Rights webform: https://legal.camunda.com/privacy-and-data-protection#applicant-privacy-policy • Applicants may also learn more about and opt out of AI usage in their application process by navigating to this webform: • https://jobs.ashbyhq.com/camunda/automation-notice • Note: The consent period lasts for 6 months • Recruiting Privacy Policy • Camunda may use Artificial Intelligence with this application. Learn more.