stepful - Program Director, Surgical Services

• Program Operations • Own the day-to-day operations of both the Surgical Technology and Sterile Processing programs across didactic (online), skills lab (in-person), and clinical education components. • Safeguard NCCT program approval and applicable state regulatory standing by protecting key outcome thresholds: certification pass rates, graduation rates, and job placement. • Conduct ongoing program evaluation and assessment, using data to surface improvement opportunities and drive continuous improvement across both programs. • Instructor Team Leadership • Hire, onboard, and manage a team of full-time staff and a growing contractor/adjunct instructor pool across both programs. • Set quality and performance standards; lead performance calibration to ensure instructional consistency and excellence. • Coach and develop team members, fostering a culture of accountability, continuous improvement, and shared ownership of student outcomes. • Enterprise Partnerships & Clinical Operations • Partner closely with the Customer Success team to support multiple healthcare employer partners across multiple states, managing ongoing relationships and ensuring strong program alignment. • Lead client site visits and clinical skills calibration independently, ensuring graduates are practice-ready from day one. • Partner with Stepful's enterprise team to support program expansion and onboarding of new employer partners. • Curriculum & Student Success • As the Subject Matter Expert, collaborate with internal curriculum teams to continuously review and strengthen content across both programs, keeping it current with industry standards and employer expectations. • Oversee student progress and performance, including progress monitoring, academic advising, and program completion support. • Experiment with AI tools and other technologies to improve program workflows, reporting, and student outcomes — documenting and sharing what works.