qualified-health-pbc - Cohort Services Manager
Requirements
• 3–6+ years of experience in a role combining training/enablement, content creation, and event or program management, ideally in healthcare, health tech, or a related field. • Excellent written communication skills, with experience drafting or editing content for external publication. • Confident public speaker and facilitator, comfortable presenting to varied audiences from frontline staff to executives. • Strong organizational skills and the ability to manage multiple workstreams and deadlines simultaneously. • Experience working directly with health system stakeholders or other enterprise clients is a plus. • Genuine interest in healthcare AI and a desire to help health systems adopt it thoughtfully and effectively.
Responsibilities
• Deliver successful launches • Lead implementation of our Chat and Assistant Builder tools for new health system partners. Coordinate with client stakeholders and internal teams to deliver a smooth, on-schedule rollout with appropriate communications and trainings. • Drive new user adoption • Plan and execute engagement communications that build awareness and motivate clinical and non-clinical staff to start using the platform. • Support change champion cohorts who model adoption and advocate for AI within their departments. • Deliver live training sessions that help new users build confidence and practical skills quickly. • Develop on-demand collateral, such as role-specific guides and quick-start resources, so new users can get started on their own schedule. • Use technology to make learning and adoption easier for users. • Keep users coming back • Develop on-demand collateral that helps users deepen their skills and discover new use cases over time. • Run ongoing engagement communications that highlight new capabilities, explain outages, share success stories, and re-engage lapsed users. • Host cross-client training sessions that connect users across health systems and spread effective practices. • Facilitate office hours where users get hands-on help using the platform. • Gather feedback use it to continuously refine curriculum, materials, delivery, and our product. • Help department leaders achieve ROI • Convene collaboratives that bring department leaders together to identify, prioritize, and scale high-value use cases. • Build workflow implementation packages that give departments a repeatable path from use case to measurable impact. • Develop case studies that document department-level outcomes and make the value of adoption visible. • Strengthen executive engagement and ROI • Produce executive-facing case studies that translate adoption and workflow results into strategic and financial impact. • Help plan and run Qualified Circle, our peer network for health system AI executives, including session design, facilitation, and follow-up. • Create packages that equip our customer success team to share and pitch proven solutions to other health systems. • WHAT SUCCESS LOOKS LIKE • New partners go live on schedule, with clear goals, engaged stakeholders, and a smooth rollout experience. • Strong adoption and engagement lift over baseline, measured by active users, usage depth, and expansion into new roles and departments. • Users can find the training and resources they need, requiring less 1:1 support over time. • A steady pipeline of case studies documents measurable outcomes. • Events run smoothly, are well-attended, and strengthen relationships with health system leaders; events receive strong NPS from attendees.
Benefits
• This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers. • Our employees are integral to achieving our goals, so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options, and an inclusive environment that fosters creativity and innovation. • OUR COMMITMENT TO DIVERSITY • The pay range for this role is between $140,000 and $160,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits.
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