aledade - Manager, Customer Engagement (Remote)

• Bachelor’s Degree with 5 or more years of experience in customer success, client solutions, professional services, or product operations. • Prior experience at a healthcare services or healthcare technology company, with strong familiarity in primary care workflows and value-based care contracts. • Proven ability to independently scope, map, and navigate complex or ambiguous projects, applying broad expertise to make the unknown known and propose creative solutions • Highly consultative skillset with a strong sense of curiosity; possesses the initiative to take on ambiguous challenges and "make the unknown known". • Must be willing to learn and actively utilize AI tooling as a necessary element of daily work to automate and scale workflows, including content development. • Capable of leading existing or well-defined tasks with minimal guidance, applying extreme attention to detail across deliverables. • ## Preferred KSA's: • Familiarity with AI prompt engineering or workflow automation. • Experience with project and platform tools such as Monday.com, Pendo, Salesforce, or Zendesk. • Capable of leading by influence in a matrixed environment to drive project execution across disparate stakeholder groups. • Strong presentation skills with the ability to concisely explain complex technical and operational concepts to senior-level audiences. • Sitting for prolonged periods of time. • Extensive use of computers and keyboard. • Willingness to travel 2-4 trips/year to headquarters or retreat locations.