higharc - Customer Adoption Manager

• 5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs • Strong executive communication skills and the ability to independently influence senior customer stakeholders • Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers • Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams • Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress • The ability to synthesize project details into an accurate account narrative without owning every administrative detail • Willingness to travel 25%, with occasional fluctuations during customer launch periods • A major plus if you also bring: • Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries • WORKING AT HIGHARC • Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. • Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.