higharc - Customer Adoption Manager

• 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs • Strong executive communication skills and the ability to independently influence senior customer stakeholders • Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers • Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams • Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress • The ability to synthesize project details into an accurate account narrative without owning every administrative detail • Willingness to travel 25%, with occasional fluctuations during customer launch periods • A major plus if you also bring: • Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries • Working at Higharc • Remote work and travel: Our company is entirely remote, and has been since we were founded in 2018. Remote work means more time with family, less time commuting, and the flexibility to blend work and life. We value in-person collaboration and asynchronous deep-work time, which is why we schedule regular team meet-ups in our hubs across the US and, depending on the role, prioritize hiring in those hubs. If your role requires frequent travel beyond pre-scheduled team meet ups, we will represent that to the best of our ability as early as possible in the interview process. • Compensation and benefits: Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. We provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. We also provide a stipend to create the ideal home office and support ongoing L&D. • Please note: we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.