Similarweb - Customer Success Manager, Enterprise (INSEA)

• INSEA is a region in motion — digital adoption is accelerating, and the brands operating here need a partner who can turn data into decisions. As CSM, you won't just support the platform — you'll become an extension of your clients' own teams: • You're the front line — the person who makes Similarweb's platform come alive for every client you own • You're the trusted advisor who helps clients see themselves — and their competitors — clearly for the first time • You're the reason clients stay for years, not quarters • The relationships you build, and the value you help clients unlock, are what keep them engaged with Similarweb long-term. That's the mission. • What you'll actually be doing • Be the go-to point of contact for every user on your book of accounts • Act as a strategic advisor — not just a support contact — guiding customers through their entire journey with the platform • Spot churn risk early and get ahead of it with proactive, thoughtful intervention • Grow long-term relationships that translate into renewals and account longevity • Uncover upsell opportunities as your clients' needs evolve • Build deep expertise across the full Similarweb product suite • Keep clients genuinely engaged with the platform — not just logged in, but seeing real business value • You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. • You’ll actually love the product you work with: • You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. • You’ll find a home for your big ideas: • We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. • You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here. • You can grow your career in any direction you choose: • Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. • Diversity isn’t just a buzzword: • We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.