Burro - Customer Success Account Manager
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Requirements
• B.S. in Engineering, Business or other technology related field. • 5+ years relevant experience in a Customer Success role, work in emerging technologies or agriculture, startup experience and fleet operations a plus. • Customer centric, data driven. • Exceptional customer service and communication skills; ability to excel at time-sensitive tasks. • Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure. • Self-starter able to take initiative and work independently. • Onsite travel required up to 80% or as needed. • Overnight travel required 20% or as needed. • Proficient in Spanish strongly preferred. • Familiar with Agriculture industry / Nursery industry • Project Management Professional (PMP) certification • Familiarity with electrical and mechanical repairs processes and tools (splicing, soldering, motor/gearbox diagnostics and repair, etc.) • Familiarity with autonomous mobility technology, such as computer vision and other sensors, RTK GPS, electrical systems (including charging and batteries), mechanical systems
Responsibilities
• Be a product expert, have a deep understanding of Burro’s capabilities and uses • Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services • Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction • Maintain timelines, milestones, and open action items in project schedules • Coordinate internal and external meetings to align with customer needs and commitments • Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention • Drive the escalation of technical issues to robot support and engineering teams • Develop strong relationships with key stakeholders at customer sites • Proactively identify opportunities to add value to our customers.
Benefits
• Competitive salary and benefits package (medical/dental/vision) • Early-stage equity • Paid parental leave • $104,000 - $130,000 a year • RECRUITERS: We are not accepting agency resumes for this position. Please do not forward or submit resumes through our website or to any of our employees directly. Burro is not responsible for any fees related to unsolicited resumes from recruitment agencies. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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