virahealth - Member Operations Specialist

• 2+ years in clinical operations, virtual care, or healthcare member support. You've handled both the operational backbone (workflows, scheduling, compliance) and the member-facing side (responding to queries, building rapport, resolving issues). Ideally in a healthcare or healthtech setting. • Working knowledge of the US healthcare system is essential. You'll own US-facing workflows day-to-day, including payer eligibility, clinician credentialing, collaboration agreements, and chart audits. You already understand how the system works - and can use that understanding to unlock problems for patients. • Strong attention to detail, paired with the drive to improve. You follow SOPs precisely, spot when a workflow is broken, and partner cross-functionally to fix it rather than work around it. • Full ownership in a remote, async environment. You drive work forward without prompting, anticipate problems before they're urgent, and chase loose ends without being asked. • Strong prioritisation across competing queues and timezones. UK, SA, and US operations every day - knowing what not to do matters as much as knowing what to do. • Excellent written and verbal communication. You build rapport quickly in a virtual setting, across members, clinicians, and internal teams. • Comfortable across digital platforms and health technology tools. You pick up new systems quickly (ClickUp, Slack, Intercom, Healthie, JustCall, others). • Compassionate, empathetic, and non-judgmental in all member interactions, with discretion and professionalism around clinical and patient data. • Cultural humility and a genuine commitment to serving diverse communities. • Experience in telehealth, digital health, or virtual care operations. • Experience in a startup or fast-paced scale-up environment. • Working knowledge of clinical safety / clinical governance reporting. • Multi-lingual capabilities (particularly French, Spanish, Arabic, or other languages relevant to our markets). • WORKING AT VIRA HEALTH • Remote-first, with a flexible and internationally distributed team. • A mission-driven environment where your work has a direct and meaningful impact on the health outcomes of women and families worldwide. • Values-led culture built around being Bold, listening deeply, and pursuing Excellence.