earthforce - Director of Program Success
Requirements
• 7+ years managing complex, multi-stakeholder programs with contractual commitments and SLAs. • Strong program delivery ownership and accountability for execution against customer commitments. • Experience working directly in the field and resolving operational issues onsite. • Comfortable operating in remote, physically demanding environments and around heavy equipment. • Proven ability to coordinate across Operations, Product, Engineering, and customer stakeholders. • Ability to translate field realities into executive-level communication and operational plans. • Experience building or shaping program management, delivery, or customer engagement functions from the ground up. • Experience working with federal agencies, public-sector organizations, or highly regulated industries. • Experience in forestry, conservation, natural resources, defense, or other heavy-industry environments. • Familiarity with organizations such as the U.S. Forest Service (USFS), BLM, DoD, or similar government entities. • Experience deploying integrated hardware/software systems in the field (e.g., industrial IoT, mining tech, precision agriculture, energy, environmental monitoring). • Background working at early-stage startups and building operational infrastructure from scratch. • Spanish language proficiency or additional language skills helpful for field operations.
Responsibilities
• Own end-to-end delivery of customer programs, including onboarding, commissioning, operational milestones, SLA management, and long-term program success. • Proactively identify and resolve delivery risks across Operations, Product, and Engineering before they impact customers. • Partner with commercial and partnerships teams to ensure customer commitments, timelines, and SLAs align with operational and technical capabilities. • Serve as the primary program-level contact for customers and partners, leading engagement cadences, reporting, QBRs, and issue resolution. • Build and scale program delivery infrastructure, including playbooks, escalation protocols, reporting frameworks, and commissioning processes. • Translate customer contracts into measurable operational plans while coordinating cross-functional execution across field, product, and engineering teams. • Help establish and scale Earth Force’s long-term program management function, processes, and operating model as the company grows.
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