IDnow - Solution Engineer (f/m/d)
Requirements
• Solution architecture skills, including designing integration flows, explaining orchestration logic and defending trade-offs with a client’s engineers, • Hands-on technical skills with APIs, Software Development Kits (SDKs) including mobile, and integration tooling such as Postman and Git, • mobile, and integration tooling • Experience running a proof of concept and debugging an integration at the API or log level, • Delivery discipline to run an integration and onboarding through to a committed go-live date, managing several client projects at once, • The ability to translate technical complexity into plain language and reassure non-technical stakeholders, • Business value awareness, connecting the technical solution to client outcomes such as verification conversion, fraud loss or time to go-live, • Business value awareness • Client-facing presence, building trusted advisor relationships with business stakeholders such as Chief Digital Officers (CDOs) and Heads of Digital, and technical stakeholders such as Chief Technology Officers (CTOs), architects and platform engineers, • The instinct to own the client’s technical path end to end, • Fluent English and full professional German are both hard requirements for the role. Additional European languages are a plus. • Fluent English and full professional German are both hard requirements for the role. • Familiarity with identity verification, Know Your Customer (KYC), Know Your Business (KYB) or Anti-Money Laundering (AML) processes, including document verification, biometrics, liveness detection, eID and fraud detection, • Interest in where digital identity is heading, including eIDAS 2.0, EU Digital Identity Wallets, the EU Anti-Money Laundering Regulation and General Data Protection Regulation (GDPR), • Experience with mobile SDK delivery on iOS, Android or React Native, • Knowledge of web development concepts, including frontend and backend architecture, webhooks and Open Authorisation (OAuth), • Experience in mobility, FinTech, banking or other regulated industries, • Working knowledge of a programming language such as Python, Java or JavaScript, and of a cloud platform such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform (GCP).
Responsibilities
• Discover and Design • Lead technical discovery, qualifying conversion rates, false acceptance and rejection trade-offs, fraud exposure and integration constraints before proposing a solution, • Design end-to-end solution architectures that orchestrate document verification, digital identity, fraud signals, biometric authentication, eID and EU Digital Identity Wallet flows, and e-signature, • Link every technical choice to the client’s business objectives and Key Performance Indicators (KPIs), so proposals speak to outcomes rather than features, • Define defensible architecture decisions covering fallback logic, data residency, scalability and performance, • Support Sales with proposals, Requests for Proposal (RFPs) and Requests for Information (RFIs), advising on which capabilities to combine and why. • Prove, Integrate and Go Live • Lead proof-of-concept and pilot engagements, configuring Application Programming Interface (API) integrations, building Postman collections and managing sandbox environments, • Validate behaviour under realistic conditions and document what the client needs to go live, • Guide client developers through API and mobile Software Development Kit (SDK) integration, including webhooks, authentication and testing, • Troubleshoot integration issues by reading logs and diagnosing failures at the API and SDK level, rather than only forwarding them, • Maintain a living integration map of the client’s architecture, data flows and dependencies, • Own the account from signature to go-live, running the go-live plan and handing a documented account to Customer Success and Support at the end of hypercare. • Advise and Enable • Build trusted advisor relationships with business and technical stakeholders, from first conversation to go-live, • Represent the client’s technical reality internally, feeding integration blockers, product gaps and pilot learnings back to Product and Sales teams, • Work with the internal escalation team on deeper platform issues, arriving with clear technical context, • Stand alongside Sales in client meetings, addressing objections on integration effort, feasibility and alternatives, • Improve demo environments, architecture templates and integration guides, and mentor team members as the practice grows. • You ask before you propose and qualify before you demo, turning ambiguous client requirements into the right technical solution. You take ownership of the client’s technical path from first conversation to production, and you explain complex systems in plain language to engineers and business leaders alike. You combine hands-on engineering depth with a commercial mindset, and you enjoy working alongside Sales to move a decision forward. • Engineering or technical degree, a Master’s degree in a relevant field, or equivalent practical experience, • Engineering or technical degree • 3+ years of experience in solutions engineering, technical consulting, or implementation and onboarding in SaaS, ideally in identity, FinTech or security, • 3+ years of experience in solutions engineering, technical consulting, or implementation and onboarding in SaaS • Discovery and qualification skills, with the ability to turn an ambiguous client requirement into the best technical solution,
Benefits
• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. • Health & Wellbeing: • We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. • personal and professional development: • We make your remote work comfy: we provide support on equipment and offer flexible working hours. • remote work comfy: • We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. • onsite gatherings, internal initiatives • May your family require your attention or other reasons apply: use the benefit of our paid special leave days. • leave days. • Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. • Workcation possibilities. • In addition to the perks & benefits above, we offer specific benefits that differ between our locations. • specific benefits that differ between our locations. • IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: race or ethnic origin, religion or convictions, gender identity or expression, citizenship, marital status, disability, age, or sexual orientation.
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