neara - Senior Project Manager - PMO Lead
Requirements
• 5+ years of project management experience, ideally as a Project Manager, Delivery Manager, Implementation Manager, or Professional Services Manager, within a formal PMO, high-growth software, consulting, or enterprise technology environment. • Direct experience running enterprise software deployments or large-scale transformation programs, with a clear understanding of what makes complex implementations succeed or fail. • Track record of applying, and improving, project management standards and processes rather than just operating within an existing framework. • Comfortable working at multiple altitudes: following a defined methodology one day, unblocking execution on the ground the next. • Strong communication skills, with the ability to translate complex project status, risks, and trade-offs into clear narratives for senior leadership and customers. • Comfortable with data and tooling - able to build and maintain (automated) reporting, dashboards, and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana, or similar). • Experience within infrastructure, and specifically the energy sector, is a plus but not essential. • Fluent in English (must) and other European languages (preferred).
Responsibilities
• Own end-to-end delivery for a portfolio of complex, high-value enterprise software implementations, from kickoff through go-live and handover. • Apply and reinforce project management best practices and standards across your projects, setting the bar for how implementations should run. • Maintain accurate, up-to-date project tracking and reporting - status, risks, milestones, and value delivery - and roll it up into team-level rituals and leadership dashboards. • Identify risks and blockers early, and drive them to resolution by coordinating across Customer Success, Product, and Engineering. • Partner with the VP of CS and the wider CS team to refine PMO tooling, templates, and reporting infrastructure as the function matures. • Support contract and scope reviews with Product and Engineering to ensure projects are resourced and configured for success from the start. • Design and maintain Customer Success team onboarding and continuous learning systems.
Benefits
• This is a rare opportunity to help stand up a brand-new PMO function for Neara. You will run some of our most important customer implementations while directly shaping the standards and tooling that scale our customer success operations in our largest market. • Based in Europe, you will be a key part of our strategic growth in this market and drive the development of a self sustained business. • Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world. • You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.
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