Cadence Health - Registered Nurse - Alerts - Nights

• Triage inbound patient calls and alerts using standardized clinical protocols (including Schmitt-Thompson telephonic triage guidelines), escalating appropriately from after-hours clinic referrals to emergency dispatch when clinical status requires it. • Monitor patient vitals, symptoms, and labs in real time to identify patients requiring clinical intervention and execute the appropriate escalation pathway within established care guardrails. • Follow up with patients presenting abnormal readings to gather clinical history, assess acuity, and triage to the correct level of care. • Document patient case notes in the Cadence platform and log follow-up tasks in ZenDesk to ensure the full care team has a complete clinical record for every after-hours interaction. • Respond to inbound patient questions and clinical escalations by phone and text message, maintaining the continuity and trust that define the Cadence care relationship. • Conduct outreach to patients with lapses in vital sign adherence and support rescheduling for patients who have missed follow-up touchpoints. • Uphold clinical care standards in every patient interaction, reflecting Cadence's commitment to the experience goals of health system partners and the well-being of each patient served. • These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.