Wave HQ - Risk Analyst

• Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation. You're a self-proclaimed (risk) detective! • Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes. • Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations • Looking for opportunities to improve the way we currently work to support efficiencies and process improvements. • You Thrive Here By Possessing the Following: • 2+ years of merchant underwriting/adjudicating experience working in a payments or fintech space. • Strong credit risk experience with the ability to identify high-risk businesses. • A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment. • Fraud and/or compliance risk experience, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses. • Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools. • The ability to manage relationships with our small business owners, using your excellent communication skills to do so. • You can ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that they are still left feeling great about Wave • You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions. • $60,000 - $60,000 a year • At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here! • Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing [email protected]. We will work with you to meet your needs. • We use Google Gemini, a secure AI assistant, during interviews for note-taking purposes only. Notes are kept confidential and are not shared outside the hiring process. This allows our interviewers to stay fully focused on you during the conversation.