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Lyrebird Health - IT Operations Engineer

Melbourne, Victoria, Australia2d ago

In Office Junior APAC Cloud Computing Software InfoSec Engineer Google Workspace Azure Jira Intercom Linear Bash TypeScript Rippling AWS Python GCP Close Procurement Documentation

Requirements

• ~1 years in IT support, service desk, or an adjacent technical role, or a graduate genuinely excited to start here • Comfort troubleshooting hands-on: testing integrations with curl or similar tools and reading JSON/XML responses to find what's actually broken • Working knowledge of IAM concepts across platforms like Google Workspace, Okta, or Azure AD • Experience with Linear, Jira, Intercom, or similar issue-tracking tooling • Basic scripting in TypeScript, Python, or Bash • Exposure to MDM platforms such as Intune, Jamf, or Rippling, or cloud platforms such as AWS, GCP, or Azure • An interest in security fundamentals: least-privilege access, MFA, and audit logging • Every ticket you close and every access review you run is time handed back to clinicians and to the people building Lyrebird's compliance foundation. This role sits closer to that mission than most support seats do, because the fix you ship today is the reason a clinic doesn't lose a day to a broken integration tomorrow. • We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.

Responsibilities

• Own the support ticket queue end to end, clearing the untriaged backlog and driving median resolution time from 21 days down to under 14 • Take full ownership of internal IT, from device procurement and MDM enrolment to SaaS access provisioning and staff onboarding • Administer identity and access management across Google Workspace and AWS IAM, including SSO and access reviews • Build the runbooks and internal documentation that reduce repeat ticket volume over time, not just resolve what's in front of you • Diagnose and drive integration failures to resolution, working directly with Engineering on the fixes that matter most to Enterprise clients • Contribute scripting and lightweight tooling to automate the manual parts of the job away • Produce the operational evidence and access artefacts that directly support our ISO and compliance lifecycle