Staff Product Manager
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Requirements
- You’re an experienced product manager who thrives in ambiguous, high-ownership environments and is excited to build foundational systems that shape how customers discover, adopt, and grow with brightwheel. You believe in smaller, empowered teams that move quickly, and are energized by large, cross-cutting problems where AI, product-led growth (PLG), and customer experience intersect — and where success meaningfully impacts company-level outcomes.
- A product leader who has owned important product areas and initiatives end-to-end
- Excited to build product-led systems that help customers discover value, adopt capabilities, and grow with the platform
- AI-forward — you actively use AI to increase leverage and have experience shipping or evolving AI-powered product experiences
- Comfortable operating in ambiguity, defining problems, and driving execution with clarity
- Fluent in experimentation, metrics, and learning loops
- A strong cross-functional leader who can influence without authority and move teams toward outcomes
- A boundaryless builder — you prototype, automate, design, and ship using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care
- We are open to a variety of backgrounds, but strong candidates usually bring:
- 5+ years of product management experience, ideally in SaaS or product-led businesses
- Proven ownership of complex, cross-functional product initiatives with measurable outcomes
- Strong product judgment and the ability to balance speed, quality, and learning
- Deep comfort with product metrics, experimentation, and funnel analysis (SQL a plus)
- Experience building or scaling AI-powered product experiences
- Excellent written and verbal communication skills, including with executive audiences
- A strong sense of ownership and bias toward action
- Experience leveraging AI to expand your own scope and ownership, using tools and automation to move faster, go deeper, and operate more like a full-stack product owner across problem discovery, design, and execution (bonus)
Responsibilities
- Develop AI products that enhance customer experience across all touchpoints in a healthcare setting to improve patient outcomes and streamline operations for better efficiency.
- Collaborate with cross-functional teams including engineering, design, marketing, sales, product management, business development, legal, compliance, finance, HR, IT security, customer success, data science, analytics, UX/UI to ensure a cohesive and well-integrated AI solution.
- Conduct user research with internal stakeholders across the organization as well as external partners such as healthcare providers, insurers, regulators, patients, caregivers, etc., to understand their needs, pain points, expectations, preferences, and feedback for continuous improvement of AI products.
- Define product vision, roadmap, features, priorities, timelines, milestones, deliverables, metrics, KPIs, user stories, acceptance criteria, testing plans, etc., in collaboration with cross-functional teams to align on expectations and ensure successful execution and delivery of AI products.
- Lead the design thinking process from ideation to prototyping to validation for developing innovative solutions that address real business problems using data science techniques such as machine learning, natural language processing, computer vision, etc., while ensuring ethical use of technology with respect to privacy and security regulations in healthcare.
- Write technical documentation, user manuals, release notes, setup guides, troubleshooting tips, best practices, FAQs, case studies, demos, presentations, blog posts, webinars, etc., for internal stakeholders as well as external partners such as customers, prospects, investors, media outlets to communicate the value and benefits of AI products effectively.
- Manage product development lifecycle from ideation to prototyping to validation using agile methodologies with cross-functional teams in sprint planning, daily standups, backlog refinement, retrospectives, demos, reviews, etc., while ensuring quality standards and best practices are followed.
- Monitor product performance metrics such as user engagement, satisfaction, adoption rate, conversion rate, revenue generation, cost savings, ROI, customer feedback, error rates, security incidents, compliance audits, usability tests, etc., using data analytics tools and dashboards to identify opportunities for optimization, improvement, scaling, or retirement of AI products.
- Negotiate contracts with internal stakeholders as well as external partners such as healthcare providers, insurers, regulators, patients, caregivers, etc., using data science techniques and legal expertise to ensure fair terms, compliance standards, intellectual property rights, revenue sharing models, risk management strateg
Benefits
- $148K – $218K • Offers Equity
- Compensation & BenefitsAt brightwheel, we reward people who make things happen. Our compensation is benchmarked against similar-stage growth companies, with ranges set by function, level, and location. Final offers reflect experience and expertise, and your recruiter can walk you through the range for your region.
- Equity & OwnershipMany roles include equity, giving you the chance to share in the long-term success you help create.
- Equity & Ownership
- Comprehensive medical, dental, and vision coverage
- Generous paid parental leave
- Flexible PTO so you can recharge when you need it
- Local retirement or savings plans (e.g., 401(k) in the U.S.)
- We’re committed to pay equity and to building a diverse, inclusive workplace where everyone can do their best work and feel supported along the way.
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- I am authorized to work in the United States without sponsorship, now or in the future
- I am authorized to work in the United States under a current H-1B (or similar) visa and require a transfer to my next employer
- I require company sponsorship for a new visa to work in the United States
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