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Hypori

Hypori - Program Manager, Federal

Remote - US - Hybrid$160k - $180k2d ago
In OfficeSeniorNAInsuranceSoftwareProgram ManagerAdvisorProgram ManagementCustomer SuccessPMPDocumentationProduct MarketingReportingChurnZeroTotangoGoSalesforceGainsightPlanhatPortfolio ManagementProcurement

Requirements

• 8–10 years of Department of War program management experience across complex, multi-program enterprise organizations, including managing dependencies across a large portfolio of strategic customers • Active Project Management Professional (PMP) certification (required) • Active Department of War Secret clearance (Tier 3 investigation), with the ability to obtain a Top Secret clearance (Tier 5 investigation) • S. citizenship (required) • Proficiency with software delivery methodologies and portfolio management for SaaS, on-premises, or hybrid deployments • Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero or Totango • Extensive experience with complex U.S. federal government or public sector compliance requirements • Experience acting as a liaison between business stakeholders and development teams to deliver on technical requirements • A proven record of defining and maintaining a consistent, traceable decision-making process across diverse stakeholders • Exceptional communication and presentation skills, including briefing senior leaders (GO, SES, and C-suite) • Location: Washington, DC metro area, Virginia, Southern Colorado, with travel up to 25% • Customer obsession: You treat the customer’s mission as your own and act as their voice inside Hypori • Customer obsession: • Ownership: You direct programs end to end and are accountable for the outcome, not just the activity • Ownership: • Intellectual honesty: You tell leadership the truth about program health, risk, and where things actually stand • Intellectual honesty: • Cross-functional partnership: You build credibility and influence across Engineering, Product, Marketing, and the field • Cross-functional partnership: • Change agency: You have a passion for transformation and the discipline to make it stick • Change agency: • Trusted advisor: You build trust and confidence quickly with senior leaders and customer decision makers • Trusted advisor: • Forward-thinking: You turn disparate information into clear recommendations, actions, and decisions, fast • Forward-thinking: • Self-motivated: You operate confidently at a senior level in a fast-paced, high-growth environment • Self-motivated: • Preferred Attributes • Active Top Secret clearance • Experience with mobile, BYOD, VDI, or zero trust deployments • Familiarity with federal security requirements such as IL5, FedRAMP, and the ATO process • Experience at a high-growth SaaS company • Military service or Department of War civilian experience • Compensation: $160,000 – $180,000 base salary (commensurate with experience), plus a 10% annual performance bonus. • Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce. • In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance.

Responsibilities

• Direct the definition, planning, execution, and monitoring of a portfolio of strategic programs and projects across the Department of War • Provide weekly, and sometimes daily, program and project management throughout the program lifecycle, monitoring progress against milestones • Align Federal Programs personnel across customer engagements and internal projects • Identify and manage program risks and issues, and define corrective actions to avoid or minimize disruption to implementation • Design program playbooks that standardize repeatable implementation processes across similar customers • Serve as the primary point of contact for delivery and technical stakeholders implementing Hypori in complex government environments • Engage internal and external stakeholders on programmatic and technical topics, including product capabilities, implementation requirements (RMF, network, authentication), and enterprise-wide rollouts to end users • Develop Statements of Work, government proposals, and procurement documents, including implementation scope, deployment requirements, and technical specifications, in support of opportunities led by the Strategic Account Director • Monitor product adoption and usage health across the portfolio, and proactively engage internal teams and customers to course-correct accounts at risk of low adoption or non-renewal • Build and run the monthly and quarterly rhythm of business for federal customers, including performance impact reviews, strategy sessions, and status reviews • Establish delivery metrics and build reports and dashboards that show customer success, project execution, program health, and progress against KPIs • Partner with Marketing and customer representatives on communications that support deployment milestones, feature adoption, and program status • Represent Hypori’s product and customer implementations at trade shows, conferences, and working groups

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