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Dakota - Client Operations Specialist

Remote - ET (Eastern)+ Equity2d ago

Remote Junior NA Banking Cryptocurrency Customer Support Specialist Client Onboarding Reporting Swift Salesforce Linear Datadog Close Rails

Requirements

• 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company. • Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks). • Comfort reading API responses, transaction data, and logs to figure out what happened • Clear, calm writing, especially when the news isn't good • An instinct to fix root causes, not just close tickets • Sound judgment about what to handle yourself and when to escalate • Preference to be based in the Eastern Time (ET) zone • Experience with stablecoins or crypto payment rails • Direct experience working exceptions with bank partners • Familiarity with Pylon, Salesforce, Linear, Datadog, KYB/C verification tools, or similar tools • You use AI tools daily and like building small automations • Exposure to KYB/KYC onboarding workflows • How We Work • How We Work • At Dakota, we value people who: • Strive for excellence • Practice extreme ownership • Experiment fearlessly and learn quickly • Stay close to customers • Communicate clearly and directly

Responsibilities

• Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients • Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments • Work with our bank partners on payment investigations • Keep clients updated on onboarding and account status • Monitor transaction activity and alerts, and flag anything unusual early • Write clear bug reports and feature requests so engineering can act fast • Build and maintain runbooks and help center articles based on real client questions • Spot the top recurring issues each week and push to eliminate them

Benefits

• Engaging problems that increase economic freedom globally • Employee-friendly equity terms (extended exercise) • Remote work, no commuting to the office • Paid co-working space/desk at an office • Health, dental, and vision insurance • Regular team events and off-sites