Baringa - Senior Business Analyst
Requirements
• A technology focused professional. • Ideally with experience of ServiceNow, or similar platforms. • Although more importantly - Positive, passionate, high-energy. Able to operate in a fast-paced, high-change environment with autonomy. Able to handle ambiguity. • Good written and verbal communication skills. • Exposure to Agile ways of working and tooling highly desirable. • Knows what good looks like. Experience of working within a process and data driven environment. • Not afraid to challenge the status quo. You’ll bring fresh perspectives. • You play nice with others. You are kind. You give respect, and you expect it in return. • Ideally trained and qualified in business analysis or related. • What a career at Baringa will give you • Putting People First. • Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: • Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. • Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. • Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. • Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. • Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. • Diversity and Inclusion
Responsibilities
• The Operational Excellence team sits within Technology & Cyber and acts as the bridge between process excellence and the ServiceNow Centre of Excellence. This is a highly visible role with the freedom to shape your own remit, influence how we work, and drive continuous improvement across the function. • You'll work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence, partnering with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives. The role offers broad exposure, significant responsibility, and the opportunity to make a lasting impact on how Technology & Cyber operates. • Having a heavy involvement in our ServiceNow roadmap alongside our developers. • Creation of user stories, enhancements, defects and feature request that help shape how we deliver improvements and digital transformation across the business. • An involvement in workshops, training and UAT for both colleagues and the wider business. • Extending your scope to other team domains, with an initial focus on IT Services (our largest team in the Run domain) and aide us on our journey to be process-driven end-to-end. • Map, document and re-design processes. Some of these processes will make it back to our ServiceNow COE to be automated, some will be mapped as-is and some will require people or process changes rather than technology changes - you will be key in all of it. • Working across Plan, Build and Run. Simply put this means being able to shift between planning stages, business-as-usual and project related work. • Be a champion of both Operational Excellence and ServiceNow COE. Automation, AI, Deflection and UX should be top of mind always. Help us to make data-driven-decisions.
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