whippy - Renewal and Expansion Specialist (LATAM, Remote)

• Real direct customer-facing commercial experience, you have negotiated renewals, upgrades, or contract terms with customers personally, not just processed paperwork after someone else closed • Ability to do proration and package comparison math live on a call without freezing or going silent • Composure under pressure, customers on these calls are often frustrated and you must absorb that, stay calm, propose something fair, and close the conversation cleanly • Contract and billing fluency, you have drafted or amended real contracts and understand proration, credits, term resets, and supersession • Experience with Stripe or a similar billing platform • Strong written English, every commercial call ends in a follow-up email that summarizes terms and sends the contract • Ambition to grow into a broader commercial or revenue operations role over time • If you have only worked in billing operations, accounts receivable, or scripted support without direct customer-facing commercial conversations, do not apply. If your most recent role was at a BPO or call center, do not apply. If you are a hunter looking to close new logos, this is not that role. • Open to candidates anywhere in Latin America. Candidates based in Buenos Aires, Argentina are strongly preferred as we have a WeWork office in Vicente Lopez. EST hours required. Full English fluency required.