weave - Global IT Operations Technician

• This position will be in office (Shift will be Monday - Friday 10AM to 6PM) • Reports to: IT Servicedesk Manager • Technical Expertise: You have a deep understanding of computer hardware, cloud-based software, and how they interact in a corporate network. • 2+ Years of Experience: You have spent a few years working in an IT environment and feel comfortable handling high-priority requests. • Operating System Mastery: You can confidently navigate and fix issues within Windows, macOS, and mobile operating systems. • Project Mindset: You have the time management skills to balance daily support tickets with long-term hardware projects. • Physical Ability: You are comfortable lifting equipment and assembling workstations. • WHAT WILL MAKE US LOVE YOU • Technical Mentorship: You enjoy sharing what you know with others and can explain complex tech in simple verbal and written terms. • MDM Proficiency: You have 3+ years of experience managing devices through tools like Iru, Jamf, or Airwatch. • SaaS Knowledge: You are familiar with managing users within Okta, Google Workspace, or Slack. • Automation Curiosity: You have an interest in scripting or using tools to make manual work disappear. • User-First Empathy: You recognize that behind every ticket is a colleague who needs help. You’re patient, approachable, and focused on providing a great experience. • At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.