Customer.io - Technical Operations Manager
Requirements
• 3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats • Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained • Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied • Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration) • Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents) • Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus • Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products
Responsibilities
• 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows • 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP • 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems • 10% supporting broader Strat Ops and BizOps requests as they arise
Benefits
• This is a chance to be a technical force multiplier across an entire company — not buried in one team's backlog. You'll own meaningful scope from day one, work on a small team that ships fast, and build AI-powered internal infrastructure at a company that's actively pushing the edge of what that looks like. • We believe in transparency. Starting salary for this role is $117,000 - $120,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • $117,000 - $120,000 USD • We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute call with our Recruiter • 45-minute call with Hiring Manager • Two 45-minute interviews with Technical Team Members • Take-home assignment • Assignment review with the Team • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
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