amplify - Summer 2027: Customer Experience Intern
Requirements
• Though remote, interns will join a 2-day in-person experience at Amplify HQ in Brooklyn, NY. Throughout the program, interns will engage with Amplify's culture via product demos, team-building activities, and engagement initiatives, plus grow through a virtual speaker series featuring Amplify executives, additional product demos, and dedicated mentorship. • While our summer intern roles are remote positions, interns must be authorized to work in the US, reside in the US for the internship's duration, and be available full-time for the entire program, June 7 – August 13, 2027. • Education: Current enrollment in an undergraduate degree program, returning to school in Fall 2027 • Full-time availability to participate from June 7, 2027, through August 13, 2027 • Strong written and verbal communication skills • Ability to synthesize information, identify themes, and communicate insights clearly • Knowledge of and interest in the K–12 education technology field • Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities • Interest in customer experience, user research, product development, education, communications, or a related field • Excellent interpersonal and collaboration skills • Ability to think critically about usability and suggest thoughtful improvements to products, services, or content organization • Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms
Responsibilities
• Support customer and user research initiatives by gathering, organizing, and synthesizing feedback • Help identify customer needs, pain points, and opportunities to improve the user experience • Partner with cross-functional teams to document customer insights and inform product and service improvements • Assist with user testing, surveys, interviews, and other Voice of the Customer activities • Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications • Track and organize customer feedback to help teams identify recurring themes and prioritize opportunities • Participate in product demos and Product Manager meetings to build knowledge of Amplify's products and services • WHAT WE CAN OFFER YOU: • Direct experience with tools and practices used in Customer Experience and EdTech • Real-world challenges affecting educators, students, and families • Collaboration with teams across the organization • Contributions to meaningful customer and user research • Mentorship from industry professionals • Exposure to Technology, Marketing, Design, Operations, Product, and Production • Hands-on training in a fast-paced, agile environment • Opportunities to help shape product and customer experience improvements through research and feedback
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