lorikeet - Forward Deployed Product Manager

• Lead deployments for your customers, aligning their team and our engineers on priorities and what success looks like. • Own a portfolio of growth accounts after launch, including Concierge performance, usage of the product, retention and account growth. • Investigate where Concierge can improve, build and deploy fixes into production, setting the deployment’s direction with your FDE. • Teach each customer's team to build, test and improve Concierge on their own, so they get more from it every month. • Find the next use case in each account and build the case for expansion. • Bring Product the problems that matter most, backed by evidence from your customers, and follow them until they ship. • EXAMPLE PROJECTS • Build a voice agent that books live currency trades over the phone, from checking the caller's identity to confirming the trade. • Deploy Concierge as a fintech's 24/7 phone line, replacing cards and opening fraud cases without a human in the loop. • Automate identity document checks for a money transfer app, catching forged documents faster than human reviewers. • Invent a new way to verify a locked-out customer, matching a code they send from a linked social account. • Teach Concierge to retain a customer who wants to cancel, with an offer that fits the business's rules. • YOU MIGHT BE A FIT IF YOU: • Have 2+ years of owning customer outcomes, whether in account management, customer success, consulting, implementation, product or operations. Your title matters less than whether you were accountable for the result. • Have earned the trust of senior customer leaders and grown those accounts over time. • Have worked at a startup or scale-up and enjoy building the process while you’re running it. • Have built things with AI yourself, and can talk honestly about what worked and what didn’t. • Can dig into API docs, conversation logs and usage data to figure out what’s going wrong, without waiting for someone else to find the answer. • Have helped customers or colleagues get real value from a complex product, not just learn where the buttons are.