Blip Global - Head of Design
Requirements
• Proven leadership experience in Design roles within B2B SaaS or platform-based tech companies, ideally with multiple product lines. • B2B SaaS or platform-based tech companies • Strong portfolio or track record showing your ability to drive impact at scale — from strategy through execution. • Experience leading multidisciplinary design teams with designers, researchers, and writers. • Deep understanding of modern product development and agile/dual-track methodologies. • Strong systems thinking and experience with complex platforms or design systems. • Clear communicator with excellent storytelling skills — able to influence across functions and levels. • Strategic mindset, with a hands-on, empathetic leadership style. • Passion for conversational products, team empowerment, and delivering business impact through design. • Fluency in English is required.
Responsibilities
• Own the design vision across the entire Blip product portfolio, ensuring high-quality, cohesive, and scalable experiences across multiple touchpoints. • Own the design vision • Partner with Product, Engineering, Product Marketing, Data, AI, and Professional Services teams to define multi-year experience strategies and support go-to-market execution. • Build and maintain a strong design culture rooted in trust, curiosity, collaboration, and continuous improvement. • Lead and grow a cross-functional design organization including Product Designers, Design Engineer, UX Writers, and Researchers. • Attract, hire, and retain top talent; ensure strong onboarding, mentorship, performance management, and career development processes. • Drive cross-product initiatives that improve quality and coherence in the customer experience, including shared frameworks, visual language, accessibility, and tone of voice. • Monitor all customer feedback channels to ensure Product Design acts as the voice of the customer, representing their perspective in the CX Committee and the product roadmap definition. • Promote innovation and prototyping by encouraging the use of cutting-edge design techniques and tools, including those powered by Artificial Intelligence, to explore new solutions that enhance user engagement and satisfaction. • Champion the use of user research, experimentation, and evidence-based design to inform product development and de-risk decisions. • Oversee user research and testing to uncover insights about behaviors and needs, translating those findings into actionable design decisions. • Define and evolve our internal Design System and Design Ops practices to support scalability and consistency.
Benefits
• Work on cutting-edge conversational AI technology that powers millions of interactions every day. • Be part of a fast-scaling, product-driven company with a global vision. • Remote-first work model, with flexibility to connect in person as needed. • Competitive compensation, benefits, and career growth opportunities.
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