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Cloudflare - Global Vendor Operations Specialist

Hybrid - USA *$884k - $884k+ Equity2d ago

Requirements

• 3-5 years in vendor management, procurement operations, supplier quality, or operational program management • Experience working with global service providers across multiple time zones • Proven track record building performance measurement frameworks and tracking systems • Background in data center operations, facilities management, IT services, or infrastructure services preferred • Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Office suite • Strong data analysis skills with ability to create dashboards and visualizations • Experience with project management and tracking tools (Jira, Asana, etc.) • Familiarity with procurement systems and vendor management platforms • Familiarity with data center or network infrastructure operations • Basic understanding of SLA frameworks and service delivery metrics • Core Competencies • Core Competencies • Process orientation: Ability to design, document, and enforce operational processes • Data-driven decision making: Comfort working with metrics, KPIs, and quantitative analysis • Communication: Clear written and verbal communication with technical and non-technical audiences • Problem-solving: Structured approach to root cause analysis and issue resolution • Attention to detail: High accuracy in documentation, reporting, and compliance tracking • Relationship building: Ability to influence and collaborate without direct authority • Continuous improvement mindset: Proactive identification of optimization opportunities

Responsibilities

• Vendor Onboarding & Integration • Guide new global vendors through the complete company setup process from contract signature to operational readiness • Conduct vendor orientation sessions covering Cloudflare systems, communication protocols, escalation procedures, and daily operational workflows • Coordinate collection and validation of required legal, tax, compliance, and security documentation before work authorization • Create and maintain onboarding checklists, tracking templates, and vendor readiness dashboards • Establish initial communication cadences and operational rhythms with new vendor teams • Work with IT, Security, Procurement, and Legal teams to provision system access and complete required clearances • Metric Tracking & Performance Scorecards • Build and maintain regular performance reports tracking vendor speed, quality, cost efficiency, and SLA compliance • Monitor Service Level Agreements (SLAs) across all active vendors, flagging breaches and tracking resolution • Develop vendor scorecards that provide clear, objective assessments of vendor performance • Create executive-level dashboards summarizing vendor health across the global portfolio • Establish data collection processes to ensure accurate, timely performance measurement • Partner with vendors to align on measurement methodologies and data sources • Performance Improvement & Issue Resolution • Conduct root cause analysis when vendors miss SLA targets or performance benchmarks • Schedule and facilitate regular operational review meetings with vendor teams to discuss performance trends • Track improvement plan progress and escalate persistent issues to the Global Vendor Manager • Identify patterns across vendor performance issues and recommend systemic process improvements • Document lessons learned from performance incidents to prevent recurrence • Process Optimization & Automation • Simplify vendor operational guidelines, playbooks, and SOPs to improve clarity and compliance • Identify opportunities to automate repetitive vendor management tasks using agentic AI tools (reporting, onboarding, compliance tracking) • Partner with internal teams to implement tools that accelerate vendor onboarding and performance monitoring • Create templates, forms, and workflows that reduce administrative overhead • Maintain centralized vendor operations documentation and knowledge base • Drive continuous improvement initiatives based on vendor and internal stakeholder feedback • Communication & Stakeholder Management • Serve as the primary day-to-day point of contact for operational vendor inquiries • Translate technical requirements from Infrastructure Operations teams into clear vendor work instructions • Coordinate cross-functional stakeholders (Finance, Legal, Security, IT) during vendor lifecycle events • Prepare and deliver regular status updates to leadership on vendor operational health • Facilitate vendor business reviews and performance discussions • Manage vendor communication channels (email, Slack, ticketing systems, etc.) • Desirable Skills, Knowledge, and Experience:

Benefits

• Compensation may be adjusted depending on work location. • Equity • This role is eligible to participate in Cloudflare’s equity plan. • Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. • Medical/Rx Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts • Commuter Spending Accounts • Fertility & Family Forming Benefits • On-demand mental health support and Employee Assistance Program • Global Travel Medical Insurance • Short and Long Term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan • Employee Stock Participation Plan • Time Off • Flexible paid time off covering vacation and sick leave • Leave programs, including parental, pregnancy health, medical, and bereavement leave • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.