Infinitus Systems - Vendor & Resource Manager

San Francisco, California, United States - Hybrid+ Equity3mo ago

Remote Senior NA Vendor Manager Facilities Manager Vendor Management Team Leadership Records Management Contract Management Reporting

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field. • 5+ years of progressive experience in vendor management, resource management, workforce planning. Ideally in a Patient Access Hub or similar environment. • Proven track record of managing high-value contracts and optimizing resource allocation across multiple, concurrent projects. • Key Competencies • Negotiation & Persuasion: Strong ability to negotiate favorable contract terms and navigate difficult conversations with external partners. • Analytical Thinking: Highly data-driven with the ability to analyze capacity models, utilization reports, and financial data to drive decision-making. • Communication: Excellent interpersonal skills with the ability to build consensus across cross-functional teams and executive leadership. • Problem-Solving: Proactive in identifying resource bottlenecks or vendor performance issues and swift in implementing corrective actions. • Technical Proficiency: Standard PM tools (e.g., Smartsheet, Jira, Workday, SAP, Asana), Google Office or Microsoft Office tools.

Responsibilities

• Vendor Management • Sourcing & Selection: Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards. • Contract Negotiation: Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk. • Performance Monitoring: Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs. • Relationship Management: Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues. • Risk & Compliance: Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations. • Customer Launch Support: Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases. • Resource Management • Capacity Planning: Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery. Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals. • Allocation & Scheduling: Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority. • Utilization Tracking: Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments. • Workforce Strategy: Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.

Benefits

• Please Note: the following benefits are for salaried employees • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only) • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture • What to Expect in the Interview Process • Apply & meet our recruiting team • Virtual interviews to showcase your skills • Final onsite loop to meet the team and get to know us better • Chat with our CEO • Curious to Learn More? • Read our Blog https://www.infinitus.ai/blog/ to hear from Infinauts about what we’re building • Discover how our company values (CODES https://www.infinitus.ai/careers/) guide us • Follow our CEO, Ankit Jain https://www.linkedin.com/in/jainankit/recent-activity/all/, for industry updates • We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!