kitmanlabs - Associate Applied Performance Specialist
Requirements
• A background in sport, high performance or a related field, or a clear understanding of how elite sporting organizations operate. • Curiosity about technology and a good aptitude for SaaS platforms. You pick up new software quickly and like understanding how it works. • Clear written and verbal communication, a customer-first mindset and strong attention to detail • Comfort working across time zones with a global customer base spread around the world • A bachelor's degree or equivalent experience • Hands-on experience with an athlete management system (AMS) or another sports performance, analytics or athlete data platform. • Time spent in a customer-facing, implementation, onboarding or technical support role, ideally in sports technology. • Experience working with professional teams, collegiate athletic departments, leagues or governing bodies. • ## Where we can take you • We expect this team to grow a lot over the next 6-12 months, with clear paths into Onboarding and Deployment, Enablement, Operations and Account Management. If you bring a strong work ethic and a desire to learn, you will have plenty of chances to build your skills and take on more responsibility in short order.
Responsibilities
• Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days • Help club/team, collegiate and organization staff get the most out of iP, and keep them up to speed as new features ship. • Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers • Provide responsive customer support through Intercom, covering accounts assigned by the Global Manager • Handle technical account work from start to finish,including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance • Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and issues, and supporting product and migration testing and mapping • Support customers globally, regardless of region
Benefits
• At Kitman Labs we pride ourselves on being the best and working with the best, so it should be no surprise that we are also dedicated to keeping the best through building a world-class work culture. We truly believe that a successful company begins through having an outstanding and inspiring culture, so our benefits reflect this: • Meaningful equity • We Partner with Trinet to provide a full range of benefits including health, vision, dental, life cover, income protection & 401k assistance • Wellness Perk • In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know. • You can find information about how we process, share and keep your personal data safe by reading our privacy policy
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