Talkdesk - Senior Partner Solutions Engineer - EMEA

• Regional Experience: 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector. • Partner Solutions Engineer • CCaaS/CXA • Language Requirements:  Business-level fluency in Dutch and professional fluency in English are required. German or French as a further language is highly desirable. • Communication: Excellent communication, presentation, and whiteboard session skills with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers & Partners. • Communication: • Excellent communication, presentation, and whiteboard session skills • Partner Background: Solid experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a partner-centric GTM approach within the Benelux market. • Partner Background: • Service Providers, Regional Systems Integrators, National Partners, and VARs • Technical Leadership: Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities. • Technical Leadership: • Telephony & Protocol Knowledge: Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers. • Telephony & Protocol Knowledge: • Unified Communication protocol • Applied AI Expertise: Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases. • Applied AI Expertise: • Agentic AI • Education: Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience. • Education: • Method of Application: Apply online. • Method of Application • Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/18/2026. • Application Window • Benefits and perks listed above may vary based on the nature of your employment with Talkdesk. • All questions or concerns about this posting should be directed to the Talent team at [email protected]. • Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. • Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! • Work Environment and Physical Requirements: • Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) • The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.