makpar - IT Specialist II

Remote - USA2w ago

Remote Mid NA Software K-12 Education IT Support Specialist Surgeon Office Administrator Microsoft Office ITIL Later

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Requirements

• High school diploma or equivalent required. Bachelor’s Degree preferred. • 2+ year of experience participating in an IT Service/Help Desk support environment. • Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.) • CompTIA A+ Certification required within 90 business days of hire. • Public Trust Clearance: Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant in order to obtain clearance. • Active Listening and Effective Communication skills • Enterprise Ticketing Application (ITSM) Experience – BMC Remedy Service Management experience preferred. • Remote Support Software (Bomgar) • Mobile Devices (Android and iOS) • Web Browsers (Google, Edge, Chrome, and Mozilla) • Operating Systems (Windows 11) • Preferred Certifications: • Microsoft Office Specialist certification for Office 2007 or later. • One of the following - ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification.

Responsibilities

• Remote telephone-based Call Center / Help Desk / Service Desk support services • Owning, tracking, troubleshooting and resolving IT incidents and service requests • Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs) • Ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs • Establishing and maintaining communication with technology customers to keep them updated with status of their requests • Proactively escalating any issues that cannot be resolved within the established timeframes

Benefits

• At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals. • Start your career today and be a part of something meaningful!