• Familiarity with SOC 2, ISO 27001, HIPAA, or GDPR in a product or customer-facing context
• Experience with Zendesk, Intercom, or Freshdesk and ownership of metrics like CSAT, FRT, SLA adherence, and AI deflection rate
• Has built automations, KB deflection workflows, or designed AI-assisted triage flows from scratch
• Experience in a remote-first, async, distributed team
• ## You'll Enjoy Sprinto If You
• Step in before someone has to step up
• Wear multiple hats without counting them
• Leave egos at the door and win as one team
• Take the harder right over the easier wrong
• Ship, learn, repeat
• Stay curious and never stay in your lane
• How We Care for Our Sprinters
• Work wherever you are — 100% remote; home, café, hills, or beach
• Co-working, on the house — generous annual allowance if that's your preference
• We care about your learning — USD 1,000 annually to level up your skills
• We count your spark, not your leaves — unlimited leave to reset when you need it
• Your safety net, woven in — health insurance up to INR 10L, accident cover of INR 10L, and life insurance worth 3x annual salary
• Workspace setup of your dreams — INR 35,000 to build a setup that works for you