New Era Technology - Support Engineer
Responsibilities
• Provide remote/onsite IT support • Resolve incidents within SLA; escalate when needed • Configure and deploy PCs, servers, and network equipment • Perform hardware upgrades and system maintenance • Gather user requirements and support client projects • Maintain system performance, security, and reliability • Monitor logs and raise incidents • Document systems and daily activities • Communicate with stakeholders • Maintain technical knowledge
Benefits
• A friendly team environment with a strong technical support network • Broad range of options for training and developing your IT skills • Opportunity to work with the IT industry's latest technologies • Internal career growth for high performers and IT super-stars • Cost price on products from our suppliers • Lunches and snacks provided • Comprehensive Employer Assistance Program • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . • @neweratech.com
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