Director of Pharmacy Services (Non-Dispensing Pharmacy Operations)

Strive PharmacyRemote - Asia-Pacific *$130k – $130k15h ago

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Requirements

Doctor of Pharmacy (PharmD) preferred; active pharmacist or pharmacy technician license in good standing required.
5+ years of experience in pharmacy operations, with at least 2 years in a senior leadership or director-level role.
Experience in a compounding or specialty pharmacy environment is preferred.
Demonstrated success leading multi-team operations with a track record of scaling operations
Strong knowledge of pharmacy workflows, regulatory requirements, and quality principles.
Proven track record of building teams, coaching leaders, and improving processes using data and metrics.
Excellent communication skills and the ability to collaborate effectively with clinical, operational, and executive stakeholders.

Create a roadmap for scaling non-dispensing operations with measurable outcomes tied to patient/provider experience
Lead and develop managers and teams across Data Entry, Clinical Review, and Customer Care, fostering a culture of accountability, service, and continuous improvement.
Own day-to-day non-dispensing operations, ensuring accuracy, compliance, efficiency, and exceptional service for patients, prescribers, and partners.
Partner closely with the VP of Customer Experience to set a scalable strategy, define KPIs, and execute on operational and experience-focused initiatives.
Design, implement, and refine workflows, SOPs, and training programs that support quality, turnaround time, and regulatory compliance.
Collaborate with Quality, Compliance, and IT to maintain adherence to state and federal regulations and to leverage technology for workflow optimization.
Use data and performance metrics to identify trends, solve operational issues, and drive improvements in productivity, service levels, and customer satisfaction.
Lead change management efforts related to new systems, processes, and service offerings, ensuring effective communication and adoption across teams.

A visible leadership role with direct impact on patient care, prescriber satisfaction, and the growth of a leading compounding pharmacy.
A collaborative culture that values innovation, compliance, and a great customer experience.
Competitive compensation, bonus opportunity, comprehensive benefits, and support for ongoing professional development.
$130,000—$180,000 USD
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
FREE COMPOUNDED MEDS to employees and immediate family members.
Culture
Culture
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.

3h ago