Definium Therapeutics - Director, Field Operations
Requirements
• Minimum bachelor’s degree required, degree in business, life sciences, analytics, healthcare, or a related field preferred • Minimum 10 years of related work experience required • Progressive pharmaceutical, biotech, or life sciences experience in commercial operations, sales operations, or field force effectiveness • Pre-launch or launch execution experience, ideally in specialty or complex therapeutics • Hands-on experience with CRM operations (ie Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau) territory management, targeting deployment, call planning, incentive compensation, field reporting, and operational governance • Ability to translate strategy into executable processes, system requirements, controls, and measurable operating outcomes • Strong cross-functional leadership, vendor management, communication, analytical judgment, and project management skills • Working knowledge of pharmaceutical compliance and data privacy requirements affecting field operations • Experience with HCP/HCO account hierarchies, account-based field teams, reimbursement support models and specialty pharmacy or hub related field interfaces preferred • Experience with incentive compensation governance, alignment platforms, field deployment waves, automation, or approved AI use cases preferred • Up to 10% travel will be required based up business needs • Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. • Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including: • 100% paid health benefits including Medical, Dental and Vision for you and your dependents • 401(k) program with company match and vesting after the turn of the first month after your start date • Flexible time off • Generous parental leave and some fun fringe perks! • The starting base pay range for this position: • $190,000—$240,000 USD
Responsibilities
• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes. • Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support with HR, IT, Sales leadership, and vendors • Operationalize field force designs, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and launch-wave transitions • Serve as commercial business owner for Veeva Vault CRM field workflows, requirements, UAT, releases, adoption, and support in partnership with IT and Data Strategy • Ensure operational data integrity across accounts, affiliations, assignments, and field activity; implement automation and approved AI-enabled workflows to improve efficiency • Lead IC administration, eligibility, goal-setting operations, payout validation, dispute resolution, governance, documentation, and field communications • Partner with Commercial Analytics on targeting, segmentation, sizing inputs, KPI definitions, dashboards, performance reporting, and operating reviews • Partner with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics to ensure coordinated execution, operational controls, IC plan approvals, and change management • Oversee field operations vendors, budgets, deliverables, and service quality while establishing standardized processes, documentation, business continuity plans, and scalable operations to support launch and future growth
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