oyster - Lead Product Operations Manager

• SaaS Experience: 7+ years in Product Ops or Product Management within high-growth B2B environments (Fintech, HR-tech, or Legal-tech preferred). • AI Literacy: Conversant with LLMs and Generative AI, with a proven ability to integrate these technologies into operational workflows to increase team velocity. • Conflict Resolution: Exceptional communication and mediation skills, with a proven ability to find "win-win" solutions in high-stakes, cross-functional disagreements. • Systems Thinking: Demonstrated skill in building scalable processes across multi-region stakeholders in complex, regulated industries. • Agile Expertise: Experience working in fast-moving, distributed teams, applying agile principles in a practical manner to drive continuous discovery, iteration, and delivery. • Operational Empathy: Proactively identifying workflow friction and improving it through better processes and tooling. • Quantitative Mastery: Deeply data-driven with a track record of using complex datasets to influence executive-level strategic decisions. • You'll also need • A reliable home internet connection (or be able to get one) • How we work together at Oyster • Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team. • Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. • We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences. • With diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster: • Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. • Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. • Mental health support: Access Plumm, our mental well-being service. • Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. • Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. • WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. • ✨ The best jobs should be available to everyone • We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. • Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations. • Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline.