vesta - Product Operations Manager

• You're proactive and resourceful. You move without being told, figure out what needs doing, and find a way through ambiguity and blockers rather than waiting for someone to clear the path. This is the trait that most predicts success on our team. • You're a strong process designer. You've designed cross-team processes from scratch, owned them end to end, and they kept working after you stepped away. We'll ask to see examples. • You're a systems thinker who prefers fewer, better processes. You'd rather delete a process than add one. • You're hands-on with AI. You've built real workflows with LLMs and agents (Claude, ChatGPT, Claude Code, or similar) that other people depend on. You don't need to be an engineer, but you're comfortable with prompts, scripts, APIs, and integrations, and you're not afraid of a terminal. • You know the tools product and customer-facing teams live in (Linear, Notion, Slack, Zendesk) and have opinions about how they should be set up. • You communicate, verbally and in writing, clearly and concisely: release notes, launch briefings, and summaries that people actually read. • You earn trust without authority. PMs, engineers, implementations, support, and sales see you as the person who makes their week easier, not as process police. • You have experience in product operations, program management, or a similar role at a B2B software company. • Bonus points if you've run launches for enterprise customers, where customers have to be prepared for change (configuration, training, rollout).