15five - AI Support Operations Manager
Requirements
• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant). • A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers. • An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice. • Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work. • Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours. • You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second. • This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it: • check in before investing significant time in adjacent work, • surface risks to their manager as crisp recommendations rather than broad escalations, and • measure their impact by outcomes the team ships together rather than by territory. • We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact. • We offer amazing benefits that align with our values and culture at 15Five. • Your Health & Wellbeing • Medical, dental, vision with 15Five cost subsidy • Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Benefits
• Access to mental health and wellness resources • Flexible Time Off Program • Generous paid leave for new parents • Paid Company Holidays • Sabbatical Program • 401K with 4% Matching after 6 months • Work with experts in leadership, culture, and personal development • For more information see: • Our Mission, Vision, & Values -https://www.15five.com/about • Our People and Culture -https://www.15five.com/about/careers • Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library • Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for! • 15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers. • The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits. • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT