Palmetto Clean Technology - Service Coordinator ll

• BS/BA is preferred. • 2+ years of experience in a service coordination, operations, or customer support role in a high-volume environment. • Strong organizational and time management skills, with the ability to manage multiple service requests simultaneously. • Ability to make decisions under ambiguity, balancing speed, cost, and customer impact. • Customer-first mindset with strong communication skills, both written and verbal. • Experience working with CRM or service management platforms (Salesforce preferred). • Attention to detail, particularly in scope validation, scheduling accuracy, and cost control. • Ability to work cross-functionally and manage multiple stakeholders, including external service partners. • Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment. • Experience in residential solar, construction, or field service operations is required. • Familiarity with service partner networks and contractor-based service models is preferred. • Spanish proficiency is a plus. • Success Defined • Success Defined • Success in this role is measured by the ability to efficiently move service requests through the coordination pipeline while ensuring high-quality decision-making, cost control, and strong customer communication. • Pipeline Throughput & SLA Adherence • Consistently progress service requests from intake through service readiness within defined SLAs, minimizing backlog and avoiding unnecessary delays or rework. • Scope Accuracy & Cost Control • Demonstrate high accuracy in scope definition and service resource selection, resulting in minimal scope changes, low rework rates, and optimized cost per service event. • Maintain clear, proactive communication with customers throughout the service process, contributing to strong customer satisfaction and reduced inbound escalations. • Employment is contingent upon the successful completion of a background check. • Equal Employment Opportunity • Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. • For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy