Zeta Global - Senior Director, Strategy Consulting

• A day in the life… • Identifying opportunities and offering omni-channel strategic solutions to the client; focused on improving ROI, rooted in data, insight and expertise with a focus on driving the desired business objectives and customer behaviours. • Develop and manage strategy and analytic roadmaps that define workstreams aligning to client objectives that mature their digital maturity across marketing and advertising technology • Drive client presentations and deliverables; working with the account, analytics, creative and operations teams. • Develop and evolve client loyalty programmes from inception through optimisation • New business development—bring strategy to life within proposals and pitches to new clients and existing client upsell. • With 365 days generating end to end contributions towards a client portfolio you own and manage, delivering measurable improvements in client engagement and retention and contributing to at least one upsell or new business pitch. • Passion for driving results, ensuring client satisfaction, and securing competitive wins • Self-starter with ability to think strategically and respond tactically • Ability to work in fast-paced, deadline-oriented, growing public company with high expectations • Excellent written and verbal communication skills • Excellent organisational, goal setting, analytical and planning skills • Ability to develop, implement and manage key strategic initiatives • Strong work standards, impeccable integrity and ethics • Experience with a mix of verticals especially retail, travel & hospitality, telco, finserv • Both client-side and agency-side experience a plus • 8+ years of CRM experience either in industry or management consulting, leading engagements on growth and customer experience • Previous experience in consulting, agency strategy or client leadership role is preferred • Solid understanding of key experience design tools such as journey mapping, service design blueprints and roadmaps